Cancellation and Refund Conditions

In accordance with the Law on Consumer Protection, you can return a product you purchased from Vog Halı Online by using your right of withdrawal within 7 days from the delivery date.

Return Conditions

We kindly ask you to indicate it as ONLINE SALES RETURN on the package.
Labels or information stickers of the products to be returned must not be removed and the product must not be damaged.
The products must be undamaged in any way, unused and in a condition that can be resold. The product must be sent in its original packaging and with its invoice, as it was when it was received. Product packages should not be deformed by duct tape or any writing on them. Cargos sent in this way cannot be accepted.
How can I start the return process?
You can initiate your return requests by using the WhatsApp support line at 0545 958 32 58 or send them to the email address info.voghali@gmail.com by entering information about your order.

Where should I send the product I will return?
The domestic return cargo code will be sent to you, and it will be sent directly to our address without any further action with the cargo code.
If another company is preferred, the shipping costs must be paid by you.
How long does the returned product inspection take?
The review process regarding your product, which reaches our relevant department, is completed within 15 days at the latest and you are informed.
Based on your return request, if the product reaches us and no usage error / customer deformation is detected, your refund will be made within 5 business days.
How can I track my return?
You will be notified of the current status of your return request via e-mail or your contact number.
Which products cannot be returned?
Personally produced products are excluded from the scope of return.
When will my money be transferred to my account?
Your refund will be made within 5 business days after your refund request is approved by the bank you made the payment from.
The reflection of the refund to your card or account may vary depending on the time period determined by your bank.